Refund policy

At Photographer Boxes, many of our products are made, assembled, personalized, or finished to order. We want you to feel confident when ordering from us, so please read our returns, refunds, and cancellations policy carefully before placing your order.

Returns

We gladly accept returns on eligible non-personalized items.

To request a return, please contact us within 14 days of delivery. Approved return items must be shipped back to us within 30 days of delivery.

Returned items must be unused, in their original condition, and returned with any original packaging where possible.

Please contact us before sending anything back. Returns sent without contacting us first may not be accepted.

Items that cannot be returned

Because of the nature of our products, we cannot accept returns or exchanges for the following items unless they arrive damaged, defective, or incorrect:

  • Custom or personalized orders
  • Foil-stamped boxes
  • Engraved USB drives
  • Custom-sized boxes
  • Bulk or made-to-order custom products
  • Digital downloads, if offered
  • Items that have been used, altered, damaged after delivery, or returned in unsellable condition

Personalized products are made specifically for your order, so please check all spelling, dates, initials, names, logos, and personalization details carefully before checkout.

Exchanges

We accept exchanges on eligible non-personalized items, provided the item is unused, in its original condition, and returned within the return window.

Personalized, custom, engraved, foil-stamped, or made-to-order items cannot be exchanged unless they arrive damaged, defective, or incorrect.

If you would like to request an exchange, please contact us within 14 days of delivery.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellations can only be accepted before the order has shipped. For personalized, custom, or made-to-order items, cancellations may not be possible once production, foil stamping, engraving, printing, or custom work has started.

Because we work quickly to prepare orders, we cannot guarantee that a cancellation request can be processed before production begins or before the order ships.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can review the issue and help resolve it.

Please include:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged, defective, or incorrect item
  • Photos of the packaging, if the item arrived damaged
  • Any other relevant details

Please keep the item and packaging until we have reviewed the issue. We may need this information to assess the problem or submit a carrier claim.

If the item is confirmed to have arrived damaged, defective, or incorrect, we will work with you to provide an appropriate resolution, which may include a replacement, repair, exchange, or refund depending on the situation.

Personalization errors

Please check all personalization details carefully before placing your order.

We are not responsible for errors submitted by the customer, including spelling mistakes, incorrect dates, incorrect initials, wrong names, incorrect logo files, or other customer-provided personalization details.

If we make an error during production, please contact us within 5 days of delivery with photos and your order details so we can review and correct the issue.

Digital previews are intended as helpful guides only. Final foil color, engraving contrast, scale, placement, and finish may vary slightly because each item is finished individually.

Return shipping costs

For eligible returns or exchanges, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error on our part.

We recommend using a tracked shipping service when returning items. Photographer Boxes is not responsible for returned items that are lost or damaged in transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

If an item is returned used, damaged, incomplete, altered, or not in its original condition, we may reduce the refund amount to reflect any loss in value or refuse the return.

How to start a return or exchange

To request a return, exchange, cancellation, or order issue review, please contact us before sending anything back.

Email: info@photographerboxes.com
Contact form: [Click Here]

Please include your order number and the email address used at checkout.

If your return is approved, we will provide return instructions.

Return address

Approved returns should be sent to:

Photographer Boxes / Lumera Brands
7312 Vanceclaybon Dr
Apex, NC 27523
United States

Please do not send items back without contacting us first.

Questions

If you have any questions about whether an item is eligible for return, exchange, or cancellation, please contact us before placing your order. We are happy to help clarify before you buy.