FAQs

Orders & Production

How long does it take to make my order?

Production time depends on the product and whether personalization is selected.

Our usual production times are:

  • Non-personalized boxes: 1 business day
  • Personalized foil-stamped boxes: 3 business days
  • USB drives without engraving: 1 business day
  • Engraved USB drives: 2 business days
  • Photo prints, where offered: 4 business days
  • Custom, bulk, or large orders: Quoted individually

After production, standard delivery within the United States usually takes 3–5 business days.

Are delivery dates guaranteed?

Delivery dates are estimates, not guarantees.

We work hard to meet our stated production and dispatch times, but once an order has been handed to the shipping carrier, final delivery timing is controlled by the carrier. Weather, holidays, local delays, high seasonal volume, and other carrier issues can occasionally affect delivery.

Can I change my order after placing it?

Please contact us as soon as possible if you need to change an order.

We work quickly, so we cannot guarantee that changes can be made once an order has been placed. Personalized, engraved, foil-stamped, printed, custom, or made-to-order items may not be changeable once production has started.

Please check your product choice, color, size, personalization, cart contents, and shipping address carefully before checkout.

Can I cancel my order?

Cancellations can only be accepted before an order has shipped.

For personalized, custom, engraved, foil-stamped, printed, or made-to-order items, cancellations may not be possible once production has started.

Please contact us as quickly as possible if you need to request a cancellation.

Shipping & Delivery

Where do you ship from?

All orders ship from our studio in Apex, North Carolina.

Photographer Boxes / Lumera Brands
7312 Vanceclaybon Dr
Apex, NC 27523
United States

Do you ship internationally?

At this time, orders placed through our website are available for delivery within the United States only.

We plan to offer wider international shipping in the future. Once international shipping is available through our website, shipping rates, customs information, duties, taxes, and delivery terms will be shown clearly before checkout.

How much does shipping cost?

Our current website shipping rates are:

  • Standard US shipping: $9.99
  • Free standard US shipping: On orders over $75
  • Express US shipping: $29.99

Shipping rates are shown at checkout before you place your order.

Which shipping carriers do you use?

Most orders are shipped using USPS Ground Advantage. We may use UPS or another suitable carrier where requested, required, or more appropriate for the order.

Will I receive tracking?

Yes. All shipped orders include tracking where available.

Once your order has been dispatched, tracking information will be sent automatically to the email address used at checkout. Tracking may take a short time to update after the shipping label has been created or scanned by the carrier.

My package says delivered, but I haven’t received it. What should I do?

If tracking shows your package as delivered but you cannot find it, please first check with household members, neighbors, building staff, mailrooms, parcel lockers, or your local carrier office.

If you still cannot locate the package, contact us with your order number and tracking details. We will review the situation and help where we can.

Please note that Photographer Boxes is not responsible for packages that are lost or stolen after confirmed delivery, but we will always try to support you in resolving the issue.

What happens if my package is delayed or lost?

If your package appears delayed or lost, please contact us with your order number and tracking details.

Carrier delays can happen after dispatch, and in many cases the carrier may need additional time to investigate or update tracking. We review delayed or lost package issues on a case-by-case basis.

Can you ship to a different address after I order?

We can only change a shipping address before the order has shipped.

Please check your shipping address carefully before placing your order. Photographer Boxes is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, we may be able to resend it, but additional shipping charges may apply.

Returns, Refunds & Exchanges

Do you accept returns?

We gladly accept returns on eligible non-personalized items.

Please contact us within 14 days of delivery to request a return. Approved return items must be shipped back within 30 days of delivery.

Returned items must be unused, in their original condition, and returned with original packaging where possible.

Can personalized items be returned?

Because personalized and custom items are made specifically for your order, we cannot accept returns or exchanges for these items unless they arrive damaged, defective, or incorrect.

This includes:

  • Foil-stamped boxes
  • Engraved USB drives
  • Custom-sized boxes
  • Custom or bulk orders
  • Made-to-order personalized products
  • Digital downloads, if offered

Please check all names, dates, initials, logos, spelling, and personalization details carefully before checkout.

What if my order arrives damaged, defective, or incorrect?

Please contact us within 5 days of delivery if your order arrives damaged, defective, or incorrect.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged, defective, or incorrect item

  • Photos of the packaging, if the item arrived damaged

If the item is confirmed to have arrived damaged, defective, or incorrect, we will work with you to provide an appropriate resolution.

Who pays for return shipping?

For eligible returns or exchanges, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Personalization

Can I personalize my box?

Yes. Many of our linen boxes can be personalized with professional foil stamping on the lid.

Personalization is suitable for names, wedding dates, initials, short wording, studio branding, or simple logo-style designs where available.

Can I personalize my USB drive?

Yes. Many of our USB drives can be personalized with engraving.

Engraving is suitable for names, dates, initials, short wording, logos, or studio branding, depending on the USB style.

Can I preview my personalization before ordering?

Yes. Eligible personalized products include a preview before checkout.

The preview is designed to help you choose with confidence, but it should be treated as a helpful guide rather than an exact proof. Final foil color, engraving contrast, scale, placement, and finish may vary slightly because each item is finished individually.

What happens if I make a spelling mistake?

Please check all personalization details carefully before placing your order.

We are not responsible for customer-submitted errors, including spelling mistakes, incorrect dates, wrong names, incorrect initials, or incorrect logo files.

If we make an error during production, please contact us within 5 days of delivery with your order details and photos so we can review and correct the issue.

What foil colors are available?

Available foil colors may include:

  • Shiny gold
  • Matte gold
  • Shiny silver
  • Matte silver
  • Shiny rose gold
  • Matte rose gold
  • Black
  • White
  • No foil embossing available on request

Available options may vary by product.

What color is USB engraving?

Engraving appearance depends on the USB material.

  • Crystal USB engraving: Usually appears white
  • Wooden USB engraving: Usually appears dark brown

Final engraving visibility may vary slightly depending on the product material, lighting, surface texture, and natural variation.

Products & Fit

Are USB drives included with USB boxes?

USB drives are not included unless the product listing specifically says they are included.

Many of our USB boxes and photo + USB boxes are designed to pair with compatible USB drives, which can be purchased separately.

Will my USB fit the box?

Please check the USB slot measurements listed on each product page before ordering.

Some USB boxes are designed for specific USB styles. For example, fitted crystal USB boxes are made for our standard metal-cap crystal USB drives and may not fit wooden USBs or larger wood-cap crystal USBs.

If you are unsure whether your USB will fit, contact us before ordering and we will be happy to help.

How many prints fit in a photo box?

Print capacity depends on the box size and the thickness of your photo paper.

Most standard photo boxes hold approximately 100–125 standard prints, based on photo paper around 55lb / 150gsm. Thicker paper, fine art paper, mounted prints, or textured stock will reduce the number of prints that fit.

Please check the usable internal space measurements on each product page if you need to fit a specific number of prints.

Do your boxes fit 4x6, 5x7, and 8x10 photos?

Yes. We offer photo boxes in multiple sizes, including options designed for 4" x 6", 5" x 7", and 8" x 10" printed photos.

Please choose the product size that matches your print size and check the dimensions before ordering.

Are the boxes handmade?

Yes. Our boxes are made, assembled, personalized, checked, and packed in-house.

Because of the handmade nature of our boxes, slight variations in dimensions, finish, material texture, foil placement, and overall appearance may occur. These small differences are part of the handmade process.

Where are your products made?

Photographer Boxes is a small, owner-operated business based in Apex, North Carolina.

Our boxes are made, assembled, personalized, checked, and packed in-house. We use quality materials sourced in the US where possible.

USB memory chips are imported, while final USB assembly, engraving, quality checks, and packing are completed by us.

Custom & Bulk Orders

Do you offer bulk discounts?

Yes. Current website bulk discounts are:

  • Orders over $200: 10% off automatically in the cart
  • Orders over $1,000: 15% off automatically in the cart

The discount can apply across a combination of eligible products. If you are planning a larger studio order, please contact us if you have any questions before ordering.

Do you offer custom orders?

Yes, we can help with custom orders for larger quantities.

As a guide, custom orders usually start at around 50+ pieces, depending on the product type and request. We do not usually offer custom production for very small quantities.

Please contact us with details of what you are looking for, including size, color, product type, quantity, personalization needs, and any deadline.

What is the lead time for custom orders?

Custom order lead time varies depending on the product, quantity, materials, design requirements, and production schedule.

Please contact us with your request and we will give you a more accurate estimate.

Can you make custom box sizes?

In many cases, yes.

We can review custom box sizes, depths, layouts, and presentation ideas for larger orders. Custom sizing depends on the product type, structure, materials, magnet placement, and production feasibility.

Please contact us with your required internal dimensions, intended contents, quantity, and timeline.

Can you add my logo?

Logo personalization may be possible depending on the product, artwork, and order type.

For standard product orders, please follow the personalization options available on the product page. For studio-branded, bulk, or custom logo orders, contact us before ordering so we can review what is possible.

Can you provide a mock-up?

Eligible personalized products may include an on-page preview before checkout.

For custom or bulk enquiries, mock-ups may be available depending on the product type and request. Digital previews and mock-ups are intended as helpful guides and may not represent the final product exactly.

Photo Prints

Do you offer photo printing?

Photo printing may be available on selected products or as part of specific print package options.

Where photo prints are offered, production time is usually around 4 business days before shipping.

Are printed photos included with photo boxes?

Printed photos are not included unless specifically selected or stated on the product page.

Most photo boxes are sold as presentation boxes only, ready for you to add your own prints.

About Photographer Boxes

Who runs Photographer Boxes?

Photographer Boxes is a small, family-run business based in Apex, North Carolina.

The business was started by Anastasia and Jordan after Anastasia’s experience as a wedding and family photographer highlighted the need for better client delivery options for photographers.

Who are your products for?

Our products are designed for photographers, videographers, studios, creatives, and gift buyers who want a more thoughtful way to present printed photos, digital galleries, USB drives, keepsakes, and client gifts.

How can I contact you?

You can reach us through our contact form or by email.

Email: info@photographerboxes.com
Contact page: [Click Here]

For order questions, please include your order number and the email address used at checkout.